/* Support Page Specific Styles */

/* Ensure page scrolling */
html, body {
    overflow-x: hidden;
    overflow-y: auto !important;
    height: auto !important;
    min-height: 100vh;
}

/* Fix for the page container */
body {
    position: relative !important;
}

/* Support page specific header behavior - make it static (not fixed) */
.dashboard-header {
    position: relative !important;
    top: auto !important;
    left: auto !important;
    right: auto !important;
}

.page-container {
    min-height: 100vh;
    overflow: visible !important;
    height: auto !important;
    margin-top: 0 !important;
    padding-top: 0 !important;
}

.support-content {
    max-width: 1200px;
    width: 100%;
    margin: 0 auto;
    padding-bottom: 2rem;
    overflow: visible !important;
}

/* Section Title */
.section-title {
    font-size: 1.75rem;
    margin-bottom: 2rem;
    color: var(--text-primary);
    display: flex;
    align-items: center;
    gap: 0.75rem;
}

.section-title::before {
    content: '';
    display: inline-block;
    width: 4px;
    height: 28px;
    background: linear-gradient(135deg, var(--cyber-blue), var(--cyber-purple));
    border-radius: 2px;
}

/* Quick Help Section */
.quick-help {
    margin-bottom: 2rem;
}

.help-categories {
    display: grid;
    grid-template-columns: repeat(auto-fit, minmax(250px, 1fr));
    gap: 1.5rem;
}

.help-category {
    background: rgba(0, 0, 0, 0.2);
    border: 1px solid var(--glass-border);
    border-radius: 12px;
    padding: 1.5rem;
    cursor: pointer;
    transition: all 0.3s ease;
    text-align: center;
}

.help-category:hover {
    border-color: var(--cyber-blue);
    transform: translateY(-5px);
    box-shadow: 0 10px 30px rgba(0, 212, 255, 0.2);
}

.help-category.selected {
    background: rgba(0, 212, 255, 0.1);
    border-color: var(--cyber-blue);
}

.help-category i {
    font-size: 2.5rem;
    color: var(--cyber-blue);
    margin-bottom: 1rem;
    display: block;
}

.help-category h3 {
    font-size: 1.25rem;
    margin-bottom: 0.5rem;
    color: var(--text-primary);
}

.help-category p {
    font-size: 0.875rem;
    color: var(--text-secondary);
}

/* Ticket Form */
.ticket-form-card {
    margin-bottom: 2rem;
}

.ticket-form .form-row {
    display: grid;
    grid-template-columns: 1fr 1fr;
    gap: 1.5rem;
}

/* File Upload Area */
.file-upload-area {
    position: relative;
}

.file-upload-area input[type="file"] {
    position: absolute;
    opacity: 0;
    width: 100%;
    height: 100%;
    cursor: pointer;
}

.file-upload-label {
    display: flex;
    flex-direction: column;
    align-items: center;
    justify-content: center;
    padding: 2rem;
    border: 2px dashed var(--glass-border);
    border-radius: 12px;
    background: rgba(0, 0, 0, 0.2);
    cursor: pointer;
    transition: all 0.3s ease;
}

.file-upload-label:hover {
    border-color: var(--cyber-blue);
    background: rgba(0, 212, 255, 0.05);
}

.file-upload-label i {
    font-size: 2.5rem;
    color: var(--cyber-blue);
    margin-bottom: 1rem;
}

.file-upload-label span {
    font-size: 1rem;
    color: var(--text-primary);
    margin-bottom: 0.5rem;
}

.file-upload-label small {
    font-size: 0.875rem;
    color: var(--text-secondary);
}

.uploaded-files {
    margin-top: 1rem;
    display: flex;
    flex-wrap: wrap;
    gap: 0.5rem;
}

.uploaded-file {
    display: flex;
    align-items: center;
    gap: 0.5rem;
    padding: 0.5rem 1rem;
    background: rgba(0, 212, 255, 0.1);
    border: 1px solid var(--cyber-blue);
    border-radius: 8px;
    font-size: 0.875rem;
}

.uploaded-file button {
    background: none;
    border: none;
    color: var(--danger);
    cursor: pointer;
    padding: 0.25rem;
}

/* Priority Info */
.priority-info {
    background: rgba(0, 0, 0, 0.2);
    border-radius: 12px;
    padding: 1.5rem;
    margin-bottom: 1.5rem;
}

.priority-info h4 {
    margin-bottom: 1rem;
    color: var(--text-primary);
}

.priority-info ul {
    list-style: none;
    display: grid;
    grid-template-columns: repeat(auto-fit, minmax(200px, 1fr));
    gap: 0.75rem;
}

.priority-info li {
    display: flex;
    align-items: center;
    gap: 0.75rem;
}

.priority-badge {
    padding: 0.25rem 0.75rem;
    border-radius: 20px;
    font-size: 0.75rem;
    font-weight: 600;
    text-transform: uppercase;
}

.priority-badge.low {
    background: rgba(148, 163, 184, 0.2);
    color: var(--text-secondary);
}

.priority-badge.medium {
    background: rgba(0, 212, 255, 0.2);
    color: var(--cyber-blue);
}

.priority-badge.high {
    background: rgba(251, 191, 36, 0.2);
    color: var(--warning);
}

.priority-badge.urgent {
    background: rgba(239, 68, 68, 0.2);
    color: var(--danger);
}

/* Form Actions */
.form-actions {
    display: flex;
    justify-content: flex-end;
    gap: 1rem;
}

/* My Tickets Section */
.my-tickets {
    margin-bottom: 2rem;
}

.section-header {
    display: flex;
    justify-content: space-between;
    align-items: center;
    margin-bottom: 2rem;
}

.ticket-filters {
    display: flex;
    gap: 1rem;
}

.ticket-filters select {
    padding: 0.5rem 1rem;
    background: rgba(0, 0, 0, 0.3);
    border: 1px solid var(--glass-border);
    border-radius: 8px;
    color: var(--text-primary);
    font-family: 'Exo 2', sans-serif;
    cursor: pointer;
}

.tickets-container {
    max-height: 600px;
    overflow-y: auto;
    overflow-x: hidden;
    padding-right: 0.5rem;
}

/* Custom Scrollbar for Tickets Container */
.tickets-container::-webkit-scrollbar {
    width: 8px;
}

.tickets-container::-webkit-scrollbar-track {
    background: rgba(0, 0, 0, 0.2);
    border-radius: 4px;
}

.tickets-container::-webkit-scrollbar-thumb {
    background: rgba(0, 212, 255, 0.3);
    border-radius: 4px;
    border: 1px solid rgba(255, 255, 255, 0.1);
}

.tickets-container::-webkit-scrollbar-thumb:hover {
    background: rgba(0, 212, 255, 0.5);
}

.no-tickets {
    text-align: center;
    padding: 3rem 2rem;
    color: var(--text-secondary);
}

.no-tickets i {
    font-size: 3rem;
    margin-bottom: 1rem;
    opacity: 0.5;
}

.no-tickets h3 {
    font-size: 1.25rem;
    margin-bottom: 0.5rem;
    color: var(--text-primary);
}

/* Ticket Item */
.ticket-item {
    background: rgba(0, 0, 0, 0.2);
    border: 1px solid var(--glass-border);
    border-radius: 12px;
    padding: 1.5rem;
    margin-bottom: 1rem;
    cursor: pointer;
    transition: all 0.3s ease;
}

.ticket-item:hover {
    border-color: var(--cyber-blue);
    transform: translateX(5px);
}

.ticket-header {
    display: flex;
    justify-content: space-between;
    align-items: start;
    margin-bottom: 1rem;
}

.ticket-info h4 {
    font-size: 1.125rem;
    margin-bottom: 0.25rem;
    color: var(--text-primary);
}

.ticket-id {
    font-size: 0.75rem;
    color: var(--text-secondary);
}

.ticket-status {
    padding: 0.25rem 0.75rem;
    border-radius: 20px;
    font-size: 0.75rem;
    font-weight: 600;
    text-transform: uppercase;
}

.ticket-status.open {
    background: rgba(251, 191, 36, 0.2);
    color: var(--warning);
}

.ticket-status.in_progress {
    background: rgba(0, 212, 255, 0.2);
    color: var(--cyber-blue);
}

.ticket-status.resolved {
    background: rgba(16, 185, 129, 0.2);
    color: var(--success);
}

.ticket-status.closed {
    background: rgba(148, 163, 184, 0.2);
    color: var(--text-secondary);
}

.ticket-description {
    color: var(--text-secondary);
    margin-bottom: 1rem;
    line-height: 1.5;
}

.ticket-meta {
    display: flex;
    gap: 2rem;
    font-size: 0.875rem;
    color: var(--text-secondary);
}

.ticket-meta span {
    display: flex;
    align-items: center;
    gap: 0.5rem;
}

.ticket-meta i {
    color: var(--cyber-blue);
}

/* FAQ Section */
.faq-card {
    margin-bottom: 2rem;
}

.faq-list {
    display: flex;
    flex-direction: column;
    gap: 1rem;
}

.faq-item {
    border: 1px solid var(--glass-border);
    border-radius: 12px;
    overflow: hidden;
    transition: all 0.3s ease;
}

.faq-item.active {
    border-color: var(--cyber-blue);
}

.faq-question {
    width: 100%;
    padding: 1.25rem;
    background: rgba(0, 0, 0, 0.2);
    border: none;
    color: var(--text-primary);
    font-size: 1rem;
    font-weight: 500;
    cursor: pointer;
    display: flex;
    justify-content: space-between;
    align-items: center;
    transition: all 0.3s ease;
}

.faq-question:hover {
    background: rgba(0, 212, 255, 0.1);
}

.faq-question i {
    color: var(--cyber-blue);
    transition: transform 0.3s ease;
}

.faq-item.active .faq-question i {
    transform: rotate(180deg);
}

.faq-answer {
    max-height: 0;
    overflow: hidden;
    transition: max-height 0.3s ease;
}

.faq-item.active .faq-answer {
    max-height: 500px;
}

.faq-answer p,
.faq-answer ul {
    padding: 1.25rem;
    color: var(--text-secondary);
    line-height: 1.6;
}

.faq-answer ul {
    list-style: disc;
    padding-left: 3rem;
}

.faq-answer a {
    color: var(--cyber-blue);
    text-decoration: none;
}

.faq-answer a:hover {
    text-decoration: underline;
}

/* Modal Base Styles */
.modal {
    position: fixed;
    top: 0;
    left: 0;
    width: 100%;
    height: 100%;
    background: rgba(0, 0, 0, 0.5);
    backdrop-filter: blur(2px);
    z-index: 1000;
    display: flex;
    align-items: center;
    justify-content: center;
    padding: 1rem;
    overflow-y: auto;
}

/* Success Modal */
.success-icon {
    font-size: 4rem;
    color: var(--success);
    margin-bottom: 1.5rem;
    filter: drop-shadow(0 0 20px rgba(16, 185, 129, 0.5));
}

.modal-content {
    text-align: center;
    max-width: 500px;
    width: 90%;
    position: relative;
    animation: slideUp 0.3s ease;
}

.modal-content h2 {
    font-size: 1.75rem;
    margin-bottom: 1rem;
}

.modal-content p {
    color: var(--text-secondary);
    margin-bottom: 1rem;
    line-height: 1.6;
}

#ticket-id {
    color: var(--cyber-blue);
    font-weight: 600;
}

/* Ticket Detail Modal - Chat Style */
.ticket-detail-modal {
    max-width: 700px;
    width: 90%;
    height: 85vh;
    margin: 0;
    display: flex;
    flex-direction: column;
    background: rgba(15, 20, 30, 0.95) !important;
    backdrop-filter: blur(20px) saturate(150%);
    border: 1px solid rgba(0, 212, 255, 0.2);
    border-radius: 20px;
    box-shadow: 0 25px 50px rgba(0, 0, 0, 0.7), 
                0 0 100px rgba(0, 212, 255, 0.1),
                inset 0 0 0 1px rgba(255, 255, 255, 0.1);
    overflow: hidden;
}

/* Modal Header - Chat Style */
.modal-header {
    display: flex;
    justify-content: space-between;
    align-items: center;
    padding: 1rem 1.5rem;
    background: rgba(0, 0, 0, 0.5);
    border-bottom: 1px solid rgba(0, 212, 255, 0.2);
    position: relative;
    z-index: 10;
    flex-shrink: 0;
}

.modal-header::after {
    content: '';
    position: absolute;
    bottom: 0;
    left: 0;
    right: 0;
    height: 1px;
    background: linear-gradient(90deg, transparent, var(--cyber-blue), transparent);
    animation: slide 3s infinite;
}

@keyframes slide {
    0% { transform: translateX(-100%); }
    100% { transform: translateX(100%); }
}

.modal-header h2 {
    font-size: 1.25rem;
    margin: 0;
    font-weight: 600;
    color: var(--text-primary);
    display: flex;
    align-items: center;
    gap: 0.75rem;
}

.modal-header h2 i {
    color: var(--cyber-blue);
    font-size: 1rem;
}

.modal-close {
    background: transparent;
    border: 1px solid rgba(255, 255, 255, 0.1);
    color: var(--text-secondary);
    font-size: 1.125rem;
    cursor: pointer;
    padding: 0.5rem;
    width: 36px;
    height: 36px;
    border-radius: 12px;
    display: flex;
    align-items: center;
    justify-content: center;
    transition: all 0.3s ease;
}

.modal-close:hover {
    background: rgba(239, 68, 68, 0.2);
    border-color: rgba(239, 68, 68, 0.5);
    color: #ef4444;
    transform: scale(1.1);
}

/* Modal Body - Chat Layout */
.modal-body {
    flex: 1;
    display: flex;
    flex-direction: column;
    overflow: hidden;
    padding: 0;
}

/* Ticket Info Bar */
.ticket-info-bar {
    padding: 1.25rem 1.5rem;
    background: rgba(0, 0, 0, 0.3);
    border-bottom: 1px solid rgba(255, 255, 255, 0.1);
    flex-shrink: 0;
}

.ticket-info-compact {
    display: flex;
    justify-content: center;
    align-items: center;
    flex-wrap: wrap;
    gap: 1.5rem;
}

.ticket-info-left {
    display: flex;
    flex-direction: column;
    gap: 0.5rem;
    align-items: center;
    text-align: center;
}

.ticket-subject-title {
    font-size: 1.125rem;
    font-weight: 600;
    color: var(--text-primary);
}

.ticket-meta-compact {
    display: flex;
    gap: 1.5rem;
    font-size: 0.875rem;
    color: var(--text-secondary);
    justify-content: center;
}

.ticket-meta-compact span {
    display: flex;
    align-items: center;
    gap: 0.35rem;
    padding: 0.25rem 0.75rem;
    background: rgba(0, 0, 0, 0.3);
    border-radius: 20px;
    border: 1px solid rgba(255, 255, 255, 0.05);
}

.ticket-info-right {
    display: none;
}

/* Collapsible Description */
.ticket-description-toggle {
    background: rgba(0, 212, 255, 0.1);
    border: 1px solid rgba(0, 212, 255, 0.3);
    color: var(--cyber-blue);
    padding: 0.25rem 0.75rem;
    border-radius: 20px;
    font-size: 0.75rem;
    cursor: pointer;
    transition: all 0.3s ease;
}

.ticket-description-toggle:hover {
    background: rgba(0, 212, 255, 0.2);
    transform: translateY(-1px);
}

.ticket-description-full {
    max-height: 0;
    overflow: hidden;
    transition: max-height 0.3s ease;
}

.ticket-description-full.show {
    max-height: 200px;
    padding: 1rem 1.5rem;
    background: rgba(0, 0, 0, 0.2);
    border-bottom: 1px solid rgba(255, 255, 255, 0.1);
}

/* Chat Messages Container */
.ticket-messages {
    flex: 1;
    overflow-y: auto;
    padding: 1.5rem;
    background: rgba(0, 0, 0, 0.2);
    display: flex;
    flex-direction: column;
    gap: 1rem;
}

/* Custom Scrollbar */
.ticket-messages::-webkit-scrollbar {
    width: 6px;
}

.ticket-messages::-webkit-scrollbar-track {
    background: transparent;
}

.ticket-messages::-webkit-scrollbar-thumb {
    background: rgba(0, 212, 255, 0.2);
    border-radius: 3px;
}

.ticket-messages::-webkit-scrollbar-thumb:hover {
    background: rgba(0, 212, 255, 0.4);
}

/* Empty State */
.no-messages {
    display: flex;
    flex-direction: column;
    align-items: center;
    justify-content: center;
    height: 100%;
    color: var(--text-secondary);
    text-align: center;
    padding: 3rem;
}

.no-messages i {
    font-size: 3rem;
    margin-bottom: 1rem;
    opacity: 0.3;
}

.message-item {
    display: flex;
    flex-direction: column;
    margin-bottom: 1.5rem;
    animation: messageSlide 0.3s ease;
}

.message-item.user {
    align-items: flex-end;
}

.message-item.admin {
    align-items: flex-start;
}

.message-bubble {
    max-width: 70%;
    padding: 0.875rem 1.25rem;
    border-radius: 20px;
    position: relative;
    word-wrap: break-word;
    animation: messageSlide 0.3s ease;
}

.message-item.user .message-bubble {
    background: linear-gradient(135deg, var(--cyber-blue), #0099cc);
    color: white;
    border-bottom-right-radius: 4px;
    box-shadow: 0 3px 15px rgba(0, 212, 255, 0.3);
    margin-left: auto;
}

.message-item.admin .message-bubble {
    background: rgba(30, 35, 45, 0.8);
    color: var(--text-primary);
    border: 1px solid rgba(255, 255, 255, 0.1);
    border-bottom-left-radius: 4px;
    backdrop-filter: blur(10px);
    box-shadow: 0 3px 10px rgba(0, 0, 0, 0.3);
}

.message-item.internal .message-bubble {
    background: rgba(251, 191, 36, 0.15);
    color: var(--warning);
    border: 1px solid rgba(251, 191, 36, 0.3);
    font-style: italic;
    width: 100%;
    max-width: 100%;
    text-align: center;
}

.message-header {
    display: flex;
    gap: 0.5rem;
    margin-bottom: 0.25rem;
    font-size: 0.75rem;
    color: var(--text-secondary);
    padding: 0 0.5rem;
}

.message-author {
    font-weight: 600;
    color: var(--cyber-blue);
}

.message-item.user .message-header {
    justify-content: flex-end;
}

.message-item.user .message-author {
    color: var(--text-primary);
}

.message-content {
    line-height: 1.5;
}

.internal-badge {
    background: var(--warning);
    color: var(--text-primary);
    padding: 0.125rem 0.5rem;
    border-radius: 10px;
    font-size: 0.625rem;
    text-transform: uppercase;
    font-weight: 600;
}

/* Date Separator */
.date-separator {
    text-align: center;
    margin: 1.5rem 0;
    position: relative;
}

.date-separator span {
    background: rgba(0, 0, 0, 0.5);
    color: var(--text-secondary);
    padding: 0.25rem 1rem;
    border-radius: 20px;
    font-size: 0.75rem;
    font-weight: 500;
    display: inline-block;
}

/* Reply Section - Chat Input Style */
.reply-section {
    padding: 1rem 1.5rem;
    background: rgba(0, 0, 0, 0.5);
    border-top: 1px solid rgba(0, 212, 255, 0.2);
    flex-shrink: 0;
}

.reply-section h3 {
    display: none; /* Hide the title for cleaner chat look */
}

#reply-form {
    display: flex;
    gap: 1rem;
    align-items: flex-end;
}

.message-input-wrapper {
    flex: 1;
    position: relative;
}

#reply-message {
    width: 100%;
    background: rgba(255, 255, 255, 0.05);
    border: 1px solid rgba(255, 255, 255, 0.1);
    color: var(--text-primary);
    font-size: 0.95rem;
    padding: 0.75rem 1rem;
    padding-right: 3rem;
    border-radius: 25px;
    resize: none;
    min-height: 44px;
    max-height: 120px;
    overflow-y: auto;
    transition: all 0.3s ease;
    font-family: 'Exo 2', sans-serif;
}

#reply-message:focus {
    outline: none;
    border-color: var(--cyber-blue);
    background: rgba(255, 255, 255, 0.08);
    box-shadow: 0 0 0 2px rgba(0, 212, 255, 0.1);
}

#reply-message::placeholder {
    color: var(--text-secondary);
    opacity: 0.6;
}

/* Attachment Button */
.attachment-btn {
    position: absolute;
    right: 10px;
    top: 50%;
    transform: translateY(-50%);
    background: none;
    border: none;
    color: var(--text-secondary);
    cursor: pointer;
    padding: 0.5rem;
    transition: all 0.3s ease;
}

.attachment-btn:hover {
    color: var(--cyber-blue);
}

/* Send Button */
.reply-section .btn-primary {
    background: var(--cyber-blue);
    border: none;
    padding: 0.75rem 1.25rem;
    border-radius: 50%;
    width: 44px;
    height: 44px;
    display: flex;
    align-items: center;
    justify-content: center;
    font-weight: 600;
    transition: all 0.3s ease;
    flex-shrink: 0;
}

.reply-section .btn-primary:hover {
    background: var(--cyber-purple);
    transform: scale(1.1);
    box-shadow: 0 5px 20px rgba(0, 212, 255, 0.4);
}

.reply-section .btn-primary:active {
    transform: scale(0.95);
}

.reply-section .btn-primary i {
    font-size: 1.125rem;
}

/* Message animations */
@keyframes messageSlide {
    from {
        opacity: 0;
        transform: translateY(10px);
    }
    to {
        opacity: 1;
        transform: translateY(0);
    }
}

/* Ticket item with new message indicator */
.ticket-item.has-new-message {
    border-color: var(--cyber-blue);
    position: relative;
}

.ticket-item.has-new-message::before {
    content: '';
    position: absolute;
    left: -10px;
    top: 50%;
    transform: translateY(-50%);
    width: 5px;
    height: 80%;
    background: var(--cyber-blue);
    border-radius: 3px;
    animation: pulse 2s infinite;
}

.new-message-badge {
    position: absolute;
    right: 1rem;
    top: 1rem;
    background: var(--cyber-blue);
    color: white;
    padding: 0.25rem 0.75rem;
    border-radius: 20px;
    font-size: 0.75rem;
    font-weight: 600;
    animation: pulse 2s infinite;
}

@keyframes pulse {
    0% {
        opacity: 1;
        transform: scale(1);
    }
    50% {
        opacity: 0.8;
        transform: scale(1.05);
    }
    100% {
        opacity: 1;
        transform: scale(1);
    }
}

/* Ticket submission time */
.ticket-submission-time {
    margin-top: 0.5rem;
    padding-top: 0.5rem;
    border-top: 1px solid var(--glass-border);
    color: var(--text-secondary);
    font-size: 0.75rem;
}

/* Animations */
@keyframes slideUp {
    from {
        opacity: 0;
        transform: translateY(20px);
    }
    to {
        opacity: 1;
        transform: translateY(0);
    }
}

/* Responsive */
@media (max-width: 768px) {
    .help-categories {
        grid-template-columns: 1fr;
    }
    
    .ticket-form .form-row {
        grid-template-columns: 1fr;
    }
    
    .section-header {
        flex-direction: column;
        gap: 1rem;
        align-items: stretch;
    }
    
    .ticket-filters {
        flex-direction: column;
    }
    
    .ticket-filters select {
        width: 100%;
    }
    
    .ticket-meta {
        flex-direction: column;
        gap: 0.5rem;
    }
    
    .priority-info ul {
        grid-template-columns: 1fr;
    }
    
    /* Modal Responsive */
    .ticket-detail-modal {
        width: 100%;
        height: 100vh;
        border-radius: 0;
        max-width: 100%;
    }
    
    .modal-header {
        padding: 1rem;
    }
    
    .ticket-messages {
        padding: 1rem;
    }
    
    .reply-section {
        padding: 0.75rem;
    }
    
    .message-bubble {
        max-width: 85%;
    }
    
    .ticket-info-compact {
        flex-direction: column;
        align-items: flex-start;
    }
}

/* WebSocket Real-time Features */

/* System messages */
.message-item.system {
    text-align: center;
    margin: 1rem 0;
}

.message-item.system .message-bubble {
    background: rgba(0, 212, 255, 0.1);
    border: 1px solid rgba(0, 212, 255, 0.3);
    color: var(--text-secondary);
    font-size: 0.875rem;
    display: inline-block;
    max-width: none;
    padding: 0.5rem 1rem;
}

.message-item.system .message-content {
    display: flex;
    align-items: center;
    gap: 0.5rem;
    justify-content: center;
}

/* Typing indicator */
.typing-indicator {
    padding: 0.5rem 1rem;
    color: var(--text-secondary);
    font-size: 0.875rem;
    font-style: italic;
    display: none;
}

.typing-indicator i {
    margin-right: 0.5rem;
}

/* Message animations */
@keyframes slideInUp {
    from {
        opacity: 0;
        transform: translateY(20px);
    }
    to {
        opacity: 1;
        transform: translateY(0);
    }
}

@keyframes pulse {
    0%, 100% {
        opacity: 1;
    }
    50% {
        opacity: 0.5;
    }
}

/* New message indicator in ticket list */
.ticket-item.has-new-message {
    border-color: var(--cyber-blue);
    background: rgba(0, 212, 255, 0.05);
}

.new-message-badge {
    position: absolute;
    top: 1rem;
    right: 1rem;
    background: var(--cyber-blue);
    color: white;
    font-size: 0.75rem;
    padding: 0.25rem 0.5rem;
    border-radius: 12px;
    font-weight: 600;
    animation: pulse 2s infinite;
}

/* Enhanced ticket item hover for new messages */
.ticket-item.has-new-message:hover {
    border-color: var(--cyber-blue);
    background: rgba(0, 212, 255, 0.1);
    transform: translateY(-3px);
    box-shadow: 0 10px 30px rgba(0, 212, 255, 0.3);
}